Glamr Artist Agreement

Glamr — Mobile Beauty Marketplace ABN 49 861 515 883

Last updated: 12 August 2026

1. About this Agreement

1.1 This Agreement governs your access to and use of Glamr as an Artist.

By creating or maintaining an Artist account, listing services, accepting a Booking or otherwise using the Platform as an Artist, you agree to this Agreement.

1.2 Definitions

In this Agreement:

Artist means an independent beauty professional who uses Glamr to offer Artist Services.

Artist Charges means the amount charged by the Artist for Artist Services, including any travel or other Artist charge displayed or agreed through the Platform.

Artist Services means makeup, hair or other beauty services offered and supplied by an Artist to a Customer.

Booking means a booking for Artist Services arranged through Glamr.

Booking Fee means the fee charged by Glamr to a Customer for access to and use of Glamr's marketplace, introduction and booking services, as displayed to the Customer at the time of booking.

Customer means a person who uses Glamr to enquire about, book or receive Artist Services and, where applicable, includes another person receiving Artist Services under a Booking.

Glamr, we, us or our means Glamr, ABN 49 861 515 883.

Platform means Glamr's website, applications, messaging, booking functionality and associated marketplace services.

2. Glamr's role

2.1 Online marketplace

Glamr operates an online marketplace and booking platform that connects Customers with independent beauty professionals.

Glamr does not provide makeup, hair or other beauty services.

2.2 Artist Services

Artist Services are provided directly by the Artist to the Customer.

The agreement for the performance of Artist Services is between the Artist and the Customer.

Glamr is not the provider of the Artist Services and is not a party to their performance.

2.3 Glamr's services

Glamr provides the Platform, which may include:

Artist discovery and profiles;
introductions between Customers and Artists;
enquiry and booking functionality;
messaging and communications functionality; and
other marketplace-related services.

2.4 Booking Fee

The Booking Fee is charged by Glamr for Glamr's marketplace and booking services.

It is separate from the Artist Charges and is not payment for Artist Services.

Glamr may determine or change the Booking Fee applying to future Bookings from time to time.

The applicable Booking Fee will be displayed to the Customer as part of the booking process.

2.5 Artist independence

Glamr does not perform, supervise or direct Artist Services or determine the products, equipment, methods or techniques used by an Artist.

2.6 Checks and information

Glamr may request, review or verify information relating to an Artist, including identity, qualifications, experience, insurance or profile information.

Any such process is undertaken for Platform purposes and does not transfer responsibility for the Artist or Artist Services to Glamr or amount to a guarantee of an Artist's suitability for a particular Customer or service.

3. Independent business relationship

3.1 The Artist operates an independent business and provides Artist Services as an independent contractor.

Nothing in this Agreement creates an employment, partnership, joint venture, fiduciary or agency relationship between Glamr and the Artist.

3.2 The Artist has no authority to:

bind Glamr;
enter into commitments on behalf of Glamr;
incur liability on behalf of Glamr; or
represent that they are an employee or agent of Glamr.

3.3 The Artist is responsible for their own:

tax obligations;
GST obligations;
business registrations;
superannuation obligations;
insurance;
products and equipment;
travel;
personnel;
expenses; and
other obligations associated with their business.

3.4 Glamr does not guarantee any level of enquiries, Bookings, Customers, income or revenue.

4. Artist eligibility and insurance

4.1 An Artist must:

be at least 18 years old;
be legally entitled to provide the Artist Services offered;
have the necessary competence and experience to perform those services;
hold any licence, registration, qualification or approval required by law; and
provide accurate and current information to Glamr.

4.2 The Artist is responsible for identifying and complying with all legal, regulatory, safety and professional requirements applying to their business and Artist Services.

4.3 Insurance

The Artist must obtain and maintain insurance appropriate to their business and the Artist Services they provide, including appropriate public liability insurance and any other insurance reasonably appropriate to those services or required by law.

4.4 Glamr may require reasonable evidence of current insurance.

The Artist must notify Glamr if relevant insurance expires, is cancelled or materially changes.

4.5 Failure to maintain required insurance may result in restriction, suspension or removal from the Platform.

5. Artist profiles and content

5.1 The Artist is responsible for ensuring that all information displayed or supplied through their profile is accurate and current, including:

biography and experience;
services offered;
portfolio;
service durations;
service area;
availability;
Artist Charges; and
qualifications or other credentials.

5.2 The Artist sets their own Artist Charges.

The Artist must not impose undisclosed mandatory charges on a Customer after a Booking has been confirmed.

5.3 The Artist represents that they have the necessary rights, permissions and consents to use any photographs, videos, text, portfolio material or other content supplied to Glamr.

5.4 The Artist grants Glamr a non-exclusive, worldwide, royalty-free licence to reproduce, display, crop, resize, format and use Artist content for:

operating the Platform;
displaying the Artist's profile;
promoting Artist Services available through Glamr;
marketing Glamr; and
Glamr's digital and social media channels.

This licence continues after an account closes to the extent reasonably required for existing publications, historical records, legal requirements and archived material.

6. Bookings and payments

6.1 For each Booking:

the Customer pays Glamr the Booking Fee for Glamr's marketplace and booking services; and
the Customer pays the Artist the Artist Charges for Artist Services.

These payments relate to separate services.

6.2 The Booking Fee belongs to Glamr and is not payable to the Artist.

6.3 The Artist is responsible for collecting the Artist Charges directly from the Customer.

Glamr does not receive, hold or pay the Artist Charges on behalf of the Artist.

6.4 Glamr does not guarantee that a Customer will pay an Artist.

Any unpaid Artist Charges are a matter between the Artist and Customer.

6.5 Direct contact details may be withheld while a Booking is being arranged.

Glamr may release Customer and Artist contact details closer to the Booking where reasonably necessary to finalise timing, access, payment or other practical arrangements.

7. Responsibility for Artist Services

7.1 The Artist is solely responsible for the Artist Services they provide.

7.2 This responsibility includes all:

products and materials selected, supplied or used;
equipment and tools;
techniques and methods;
hygiene and sanitation;
professional judgment;
suitability assessments;
Customer consultation;
legally required consent;
safety obligations; and
persons engaged or used by the Artist in connection with the Artist Services.

7.3 The Artist must provide Artist Services with appropriate care, skill, hygiene and professionalism and in accordance with applicable law.

7.4 The Artist is responsible for assessing information supplied by a Customer that may be relevant to the Artist Services and for determining whether and how the services should safely be performed.

Glamr does not make professional or clinical assessments on behalf of Artists.

7.5 The Artist is responsible for all consequences arising from or connected with the Artist Services, including the products, materials, equipment and techniques selected, supplied or used by the Artist.

7.6 The Artist is responsible for obtaining any consent legally or professionally required for the Artist Services, including where services are provided to a person under 18.

8. Customer cancellations

8.1 If a Customer cancels a confirmed Booking, the Booking Fee is not refundable except:

where required by law; or
where Glamr chooses to provide a refund or credit.

8.2 The Artist has no entitlement to any part of the Booking Fee.

8.3 Any Artist Charges already paid directly to the Artist are a matter between the Artist and Customer and must be dealt with in accordance with applicable law.

9. Artist cancellations

9.1 Once an Artist accepts a Booking, the Artist must honour that Booking unless:

the Customer agrees otherwise; or
exceptional circumstances outside the Artist's reasonable control prevent the Artist from doing so.

9.2 If an Artist becomes unable to fulfil a confirmed Booking, the Artist must notify Glamr as soon as reasonably possible.

9.3 Cancellation Fee

Where an Artist cancels a confirmed Booking, a Cancellation Fee of $95 inclusive of GST where applicable is payable by the Artist to Glamr.

9.4 Glamr may refund the Customer's Booking Fee and may attempt to assist the Customer to find another Artist.

Glamr does not guarantee that a replacement Artist will be available.

9.5 Exceptional circumstances

Glamr may waive or reduce a Cancellation Fee where the Artist demonstrates exceptional circumstances outside their reasonable control and provides reasonable supporting evidence requested by Glamr.

9.6 Declining an enquiry or booking request before it has been accepted does not attract a Cancellation Fee.

9.7 Where a Cancellation Fee remains unpaid, Glamr may prevent the Artist from receiving or accepting new Bookings until the amount is resolved.

10. No-Shows and serious booking failures

10.1 No-Show

A No-Show occurs where an Artist fails to attend or fulfil a confirmed Booking without reasonable prior notice.

A failure to attend will not be treated as a No-Show where exceptional circumstances reasonably outside the Artist's control prevented attendance and the Artist notified Glamr as soon as reasonably possible.

10.2 A No-Show is a serious breach of this Agreement.

10.3 Where Glamr reasonably believes that a No-Show has occurred, Glamr may immediately suspend the Artist's account while the matter is reviewed.

10.4 No-Show Fee

Where Glamr reasonably determines that a No-Show occurred, a No-Show Fee equal to the greater of:

$95; or
the Booking Fee relating to the affected Booking

is payable by the Artist to Glamr.

10.5 A No-Show may also result in:

continued suspension;
restriction of the Artist's account;
cancellation of future availability or Bookings where reasonably necessary;
permanent removal from Glamr; and
recovery of additional loss recoverable under this Agreement or at law.

Glamr will not recover the same loss twice.

10.6 Repeated cancellations, serious late cancellations or other conduct showing an ongoing inability to reliably honour confirmed Bookings may also result in suspension or termination.

11. Glamr Customer relationships

11.1 Glamr-Introduced Customer

A Glamr-Introduced Customer is a person who:

becomes known to the Artist through Glamr;
sends an enquiry or booking request to the Artist through Glamr;
books or attempts to book that Artist through Glamr; or
receives Artist Services through a Booking arranged through Glamr.

A Customer will not be treated as a Glamr-Introduced Customer where the Artist can reasonably demonstrate that the Customer was an established paying client of that Artist before being introduced through Glamr.

11.2 Artists must not directly or indirectly circumvent Glamr in relation to a Glamr-Introduced Customer.

11.3 An Artist must not encourage, invite, solicit, arrange or facilitate the provision of Artist Services to a Glamr-Introduced Customer outside Glamr.

11.4 Customer-initiated contact

This restriction applies even where the Glamr-Introduced Customer approaches the Artist first.

If a Glamr-Introduced Customer asks an Artist to arrange further Artist Services directly, the Artist must direct the Customer back to Glamr.

11.5 Future Bookings

Unless Glamr agrees otherwise, further Artist Services between that Artist and a Glamr-Introduced Customer must be booked through Glamr.

11.6 This obligation continues after:

completion of the original Booking; and
closure, suspension or termination of the Artist's Glamr account.

11.7 An Artist must not avoid this clause by using:

another person;
another business;
another account;
social media;
private messaging;
another marketplace;
direct or cash arrangements; or
any other method intended to remove Glamr from the booking relationship.

11.8 The Artist must not take any action intended to avoid or reduce a Booking Fee that would otherwise have been payable to Glamr.

11.9 Serious breach

Deliberate circumvention is a serious breach of this Agreement.

Glamr may suspend or terminate the Artist's account and recover:

the Booking Fees Glamr would reasonably have received had the relevant services been booked through Glamr; and
any other loss arising from the breach that Glamr is legally entitled to recover.

11.10 Where the value of a circumvented booking cannot reasonably be established, Glamr may use the Artist's then-current price for the same or most comparable Artist Services to calculate the Booking Fee that would have applied.

12. Communications and Platform use

12.1 While a Booking is being arranged, the Artist must use Glamr's Platform messaging where required.

12.2 Before direct contact details are released, the Artist must not use Glamr messaging to exchange phone numbers, email addresses, social media details or other contact information for the purpose of circumventing Glamr.

12.3 Communications sent through Glamr may be automatically screened, filtered, logged, redacted or reviewed for Platform operation, security, fraud prevention and enforcement of this Agreement.

12.4 The Artist must not:

interfere with the operation or security of Glamr;
attempt unauthorised access;
create fake or duplicate accounts;
manipulate Bookings, enquiries or reviews;
engage in fraud or deceptive conduct;
misuse Customer information; or
attempt to bypass Platform protections.

13. Customer information and confidentiality

13.1 Customer information obtained through Glamr may only be used for purposes reasonably connected with arranging, performing and finalising the relevant Artist Services, or another purpose permitted by law and authorised by the Customer.

13.2 The Artist must not use Customer information obtained through Glamr for:

unrelated marketing;
data harvesting;
sale or disclosure to third parties;
off-platform solicitation; or
another unrelated commercial purpose.

13.3 The Artist must take reasonable steps to protect Customer information from misuse, loss, unauthorised access or unauthorised disclosure.

13.4 The Artist must promptly notify Glamr of any suspected loss, misuse or unauthorised disclosure of Customer information obtained through Glamr.

13.5 The Artist must comply with privacy and data protection laws applicable to the Artist and their business.

13.6 The Artist must keep Glamr's non-public commercial, technical, security and business information confidential.

14. Complaints and disputes

14.1 A complaint or dispute concerning Artist Services is primarily a matter between the Artist and Customer.

14.2 The Artist remains responsible for obligations arising from Artist Services, including responding to complaints and providing any remedy required by law.

14.3 Glamr may choose to assist with communications between an Artist and Customer.

Doing so does not make Glamr the provider of the Artist Services or transfer responsibility for those Artist Services to Glamr.

14.4 The Artist must reasonably cooperate with Glamr in investigating:

Customer complaints;
safety issues;
refunds;
chargebacks;
suspected breaches; and
legal claims relating to Artist Services.

14.5 The Artist must provide relevant information reasonably requested by Glamr in connection with such a matter.

15. Artist responsibility, release and indemnity

15.1 As between Glamr and the Artist, the Artist bears responsibility for the Artist Services and the risks arising from those services.

15.2 To the maximum extent permitted by law, Glamr is not responsible or liable for any loss, damage, injury, illness, claim, liability, cost, expense or other adverse outcome arising from or connected with:

Artist Services;
products, materials or equipment selected, supplied or used by an Artist;
the acts or omissions of an Artist;
interactions between an Artist and Customer;
a failure by an Artist to perform or properly complete Artist Services; or
any other matter arising from the performance of Artist Services.

15.3 Artist release

To the maximum extent permitted by law, the Artist releases Glamr and its officers, employees, contractors and representatives from claims by the Artist arising from or connected with:

Artist Services;
Customer conduct;
Customer non-payment;
disputes between the Artist and Customer; or
the acts or omissions of Customers or third parties,

except to the extent liability cannot lawfully be excluded.

15.4 Artist indemnity

The Artist indemnifies and must keep indemnified Glamr and its officers, employees, contractors and representatives against all claims, demands, proceedings, liabilities, losses, damages, settlements, costs and expenses arising from or connected with:

(a) Artist Services;

(b) any product, material or equipment selected, supplied or used by the Artist;

(d) any Customer or third-party claim arising from or connected with Artist Services;

(e) negligence, misconduct or unlawful conduct by the Artist;

(f) an Artist cancellation or No-Show;

(g) a refund, chargeback or other loss suffered by Glamr to the extent resulting from an Artist's breach, cancellation, No-Show, misrepresentation or failure to provide Artist Services;

(h) breach of this Agreement by the Artist;

(i) breach of applicable law by the Artist;

(j) infringement of another person's rights by the Artist or Artist content; or

(k) misuse or unauthorised disclosure of Customer information by the Artist.

15.5 The indemnity applies whether the relevant claim is brought against:

the Artist;
Glamr; or
both.

15.6 The indemnity includes reasonable legal fees and other reasonable costs incurred by Glamr in investigating, responding to, defending or resolving a claim covered by the indemnity.

15.7 The indemnity applies to the extent the relevant claim or loss arises from or is caused or contributed to by Artist Services, Artist conduct or another matter covered by clause 15.4.

It does not require the Artist to indemnify Glamr for liability that a court finally determines was caused solely by Glamr's fraud or wilful misconduct or which cannot lawfully be transferred.

15.8 If a claim relating to Artist Services is made or threatened against Glamr, the Artist must provide reasonable assistance, records and information requested by Glamr.

15.9 This clause survives completion of a Booking and closure, suspension or termination of the Artist's account.

16. Glamr's liability

16.1 Glamr does not guarantee that the Platform will always be available, uninterrupted or error-free.

16.2 Glamr does not guarantee:

any number of enquiries or Bookings;
profile visibility or ranking;
any particular Customer;
Artist income or revenue;
payment by a Customer; or
any particular business outcome.

16.3 To the maximum extent permitted by law, Glamr is not liable for indirect or consequential loss, loss of opportunity, loss of profits, loss of anticipated revenue or loss of goodwill.

16.4 Liability cap

To the extent Glamr has liability to an Artist that cannot otherwise lawfully be excluded, Glamr's aggregate liability arising from or connected with this Agreement is limited, to the maximum extent permitted by law, to the greater of:

$500; or
the Booking Fees retained by Glamr in connection with Bookings involving that Artist during the six months immediately preceding the event giving rise to the claim.

16.5 Nothing in this Agreement excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

17. Suspension and termination

17.1 An Artist may close their Glamr account at any time.

Any confirmed Bookings must still be honoured or properly cancelled.

17.2 Glamr may restrict or suspend an Artist's account where Glamr reasonably considers it necessary in connection with:

a Customer complaint;
a No-Show;
a safety concern;
suspected fraud;
suspected circumvention;
insurance or eligibility requirements;
misuse of Customer information;
unlawful conduct;
Platform security; or
another serious or repeated breach of this Agreement.

17.3 Glamr may act immediately where reasonably necessary to protect Customers, Glamr or the Platform.

17.4 Glamr may terminate an Artist's account where Glamr reasonably determines that the Artist has:

materially breached this Agreement;
committed a No-Show;
repeatedly cancelled confirmed Bookings;
deliberately circumvented Glamr;
engaged in fraudulent, dishonest, unlawful or unsafe conduct;
misused Customer information;
failed to maintain required insurance; or
otherwise created a material risk to Customers or Glamr.

17.5 Closure, suspension or termination does not remove any amount already payable or affect any right, indemnity or obligation intended to continue.

18. Changes to the Platform and this Agreement

18.1 Glamr may add, remove or change Platform functionality from time to time.

18.2 Glamr may update this Agreement.

Where a change materially affects an Artist's rights or obligations, Glamr will provide reasonable notice before the change takes effect unless an earlier change is reasonably required for legal, safety or security reasons.

18.3 Changes to fees or other financial arrangements will apply to future Bookings and will not retrospectively alter a confirmed Booking unless required by law.

18.4 Continuing to use Glamr after an updated Agreement takes effect constitutes acceptance of the updated Agreement.

19. General

19.1 Entire agreement

This Agreement and any Platform policy expressly incorporated into it record the agreement between Glamr and the Artist concerning use of the Platform.

19.2 No waiver

A failure or delay by Glamr in exercising a right does not waive that right.

19.3 Severability

If part of this Agreement is invalid or unenforceable, it must be read down to the extent reasonably possible.

If it cannot be read down, that part is severed and the remainder continues.

19.4 Customer relationship provisions

Clause 11 is intended to operate to the maximum extent legally enforceable.

If any part of clause 11 is found to be broader than legally permitted, it is to be read down to the maximum enforceable scope without invalidating the remaining provisions.

19.5 Assignment by Artist

The Artist must not transfer or assign their Glamr account or their rights under this Agreement without Glamr's prior written approval.

19.6 Glamr restructure

Glamr may assign or novate this Agreement to:

a related entity;
an entity that becomes the operator of Glamr;
a successor to the Glamr business; or
a purchaser of all or substantially all of the Glamr business,

provided that the incoming entity assumes Glamr's obligations under this Agreement.

This includes a transfer arising from the incorporation or restructure of the Glamr business.

19.7 Notices

Glamr may communicate notices through:

the Platform;
email; or
another electronic contact method associated with the Artist's account.

The Artist must keep their contact information current.

19.8 Governing law

This Agreement is governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.

19.9 Contact

Questions about this Agreement may be sent to:

hello@glamr.com.au

20. Artist acknowledgement

By creating or maintaining an Artist account, accepting a Booking or continuing to use the Platform, the Artist acknowledges that:

Glamr operates an online marketplace and booking platform.
Glamr does not provide Artist Services.
Artist Services are provided directly by the Artist to the Customer.
The Artist is responsible for the Artist Services and the products, materials, equipment and techniques used in providing them.
The Artist bears responsibility for consequences arising from or connected with Artist Services as provided in this Agreement.
The Booking Fee is paid to Glamr for Glamr's marketplace and booking services and is separate from the Artist Charges.
The Artist collects Artist Charges directly from the Customer.
The Artist must maintain appropriate insurance.
Confirmed Bookings must be honoured and No-Shows are serious breaches.
Glamr-Introduced Customers must not be taken off-platform in breach of clause 11.
The Artist agrees to the releases and indemnities contained in clause 15.

End of Glamr Artist Agreement