Glamr. is operated by Glamr Pty Ltd (ACN 703 346 641, ABN 87 703 346 641) ("we", "us", "our").
Last updated: 24 October 2026
1. About this policy
1.1 This policy explains how we collect, use, disclose, and protect personal information when you use Glamr. — a marketplace that connects customers with independent mobile makeup and hair artists ("Artists").
1.2 By using the Platform, you agree to your personal information being handled as described here. If you don't agree, please don't use the Platform.
2. What we collect
We collect personal information you give us and information generated as you use the Platform.
Account information — your name, email address, phone number, password (stored in hashed form by our authentication provider), and whether you are a customer or an Artist.
Booking information — the service booked, event date and time, and the location/address the Artist will travel to, plus any notes you provide.
Artist information (Artists only) — your bio, service area, pricing, portfolio photos, and information needed to verify your identity and eligibility.
Payment information — the Booking Fee (your deposit) is processed by our payment provider. We receive limited transaction details (such as amount, status, and a payment reference) but we do not collect or store your full card number.
Reviews and content — reviews, ratings, and any content you submit.
In-app messages — messages you send to the other party on a booking. To protect users and prevent off-platform circumvention, messages are automatically screened, may be redacted, and may be stored and reviewed by our team.
Chatbot conversations — if you use our AI assistant, the messages you send and the assistant's replies may be processed by our AI provider (see clause 5) and may be logged to help us improve our answers.
Usage and device information — basic technical information collected automatically by our hosting and infrastructure providers (such as IP address, browser type, and pages visited) to run and secure the Platform.
Sensitive information. We do not seek to collect sensitive information (such as health information). Please raise any allergies, skin conditions, or health matters directly with your Artist, not through general Platform fields. If you choose to provide such information, you consent to us handling it for the purpose of your booking.
3. How we collect it
3.1 Directly from you — when you create an account, make or manage a booking, list as an Artist, leave a review, use the chatbot, or contact us.
3.2 Automatically — through our hosting and analytics infrastructure as you use the Platform.
3.3 From others — for example, a person who books on behalf of a group may provide details of others involved; Artists may provide information when fulfilling a booking.
4. Why we use it
We use personal information to: (a) create and manage accounts and verify Artists; (b) take bookings, process the Deposit and Service Fee, and enable the Service to be provided; (c) share the information an Artist needs to fulfil your booking (see clause 5); (d) operate the cancellation and refund features; (e) provide customer support and respond to enquiries and complaints; (f) run the AI chatbot and improve our FAQ and service; (g) maintain security, prevent fraud and abuse, and meet legal obligations; and (h) send you service messages and, where permitted, marketing (see clause 7).
5. When we disclose it
We disclose personal information only as needed to run the Platform:
To Artists — when you confirm a booking, we share with your Artist the details needed to provide the Service, including your name, contact details, location/address, and booking details. Artists may only use this information to fulfil your booking (see the Artist Agreement).
To customers (about Artists) — we display Artist listings publicly and share an Artist's contact details with the customer once a booking is confirmed.
To service providers we rely on, including:
- our payment provider — payment processing;
- our database provider — database, sign-in, and file storage;
- our hosting provider — running the website and app;
- Google (Gemini) — the AI chatbot provider that processes chat messages to generate replies.
For legal reasons — where required or permitted by law, or to protect our rights, users, or others.
On a business transfer — to a buyer or successor if we sell or restructure the business, subject to this policy.
We do not sell your personal information.
Google Calendar (artists who choose to connect it)
If you are an Artist and you connect your Google Calendar to Glamr, we use it only to keep your Glamr calendar and your Google Calendar in step:
- We read when you are busy, and your upcoming events, so customers can't book you at a time you're already busy, and so your own events appear in your Glamr calendar. The details of your events are shown only to you; Glamr's team sees only that you are busy at a time.
- We add your Glamr bookings and the times you block out to your Google Calendar as events, and update or remove them when they change.
We use your Google Calendar data for nothing else. We don't use it for advertising or to build profiles, we never sell it, and we don't share it with anyone: customers never see your calendar. We keep only what the connection needs to work (the access tokens Google issues, your Google account's email address, and the identifiers of the events we added), in a database no other user can reach. Your events themselves are read when needed, not stored. You can disconnect at any time from your Glamr calendar, which deletes those tokens, and you can also remove Glamr's access in your Google Account settings.
Glamr's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. Overseas disclosure (APP 8)
6.1 Some of our service providers (our payment, database, hosting and AI providers) store or process data on servers outside Australia.
6.2 Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs. By using the Platform you acknowledge this overseas disclosure.
7. Marketing and your choices
7.1 We may send you service-related messages (for example, booking confirmations and cancellations) — these are not marketing and are necessary to provide the service.
7.2 We will only send marketing where permitted, and you can opt out at any time using the unsubscribe link or by contacting us. We comply with the Spam Act 2003 (Cth).
8. Security and retention
8.1 We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and reliance on reputable infrastructure providers. No system is completely secure.
8.2 We keep personal information only as long as needed for the purposes above or as required by law (for example, financial records for tax purposes), then take reasonable steps to delete or de-identify it.
8.3 Data breaches. If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) — assessing the breach and, where required, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
9. Accessing and correcting your information (APP 12 & 13)
9.1 You can access and update much of your information in your account.
9.2 You may request access to, or correction of, the personal information we hold about you by contacting us at hello@glamr.com.au. We will respond within a reasonable time and may need to verify your identity. If we decline a request, we will explain why.
10. Cookies
10.1 We use cookies and similar technologies needed to keep you signed in and to run and secure the Platform. You can control cookies through your browser, but some features may not work without them.
10.2 We also set our own measurement cookies that record how a visitor found the Platform (the page they first arrived on, the website that referred them, and any campaign tags in the link); they are kept for 90 days, are not shared with anyone, and contain no personal details.
11. Complaints
11.1 If you have a privacy concern, contact us first at hello@glamr.com.au and we will try to resolve it.
11.2 If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Children
12.1 Platform accounts are for users aged 18 and over, and we do not knowingly let under-18s create accounts. If you believe a child has created an account or provided us information directly, contact us and we will take reasonable steps to delete it.
12.2 Minors receiving a service. A booking may include a person under 18 (for example a flower girl or an under-18 member of a bridal party). In that case the booking is made by an adult — a parent, guardian, or someone they authorise — who consents on the minor's behalf. We collect only the limited information needed to fulfil that booking (such as the minor's first name and that they are receiving a service), and we handle it under this policy and only for the booking. We do not market to minors.
13. Changes to this policy
13.1 We may update this policy from time to time. We will publish the current version on the Platform with the "Last updated" date above, and notify you of material changes where appropriate.
14. Contact us
Privacy questions or requests: hello@glamr.com.au Glamr Pty Ltd (ACN 703 346 641, ABN 87 703 346 641), Sydney, NSW, Australia.
This policy is governed by the laws of New South Wales, Australia.
End of Privacy Policy — Glamr.