Glamr. — Mobile Makeup & Hair Marketplace Operated by Glamr Pty Ltd (ACN 703 346 641, ABN 87 703 346 641) ("we", "us", "our", the "Platform").
Last updated: 24 October 2026
1. About these terms
1.1 These terms govern your use of the Platform as a customer and your bookings of makeup and hair services through it. By creating an account, making a booking, or using the Platform, you agree to these terms.
1.2 You must be at least 18 years old to create an account and make a booking. If you book on behalf of someone else (for example a bridal party), you are responsible for that booking and for making sure everyone involved understands the relevant parts of these terms.
1.2A Bookings that include a minor (for example a flower girl, or an under-18 member of a bridal party). Services for anyone under 18 must be booked by their parent or legal guardian (or by an adult with the parent/guardian's permission). By making such a booking you confirm you have that authority, you consent to the Service being provided to the minor, and you agree to supervise the minor during the Service — including being present or arranging for a responsible adult to be present. Please raise any allergies or sensitivities relevant to the minor with the Artist beforehand (see clause 11).
1.3 We may update these terms from time to time. The version that applies to a booking is the version published when you confirm that booking. We will publish material changes on the Platform before they take effect.
2. Definitions
Artist — an independent professional makeup and/or hair provider listed on the Platform.
Service — the makeup and/or hair service you book from an Artist.
Total Price — the full, all-inclusive price of the Service shown to you before you book, including any travel by the Artist.
Booking Fee (shown on our website, in the app and in our emails as your deposit) — the amount you pay us to confirm your booking and secure the Artist and the date. It is the price of our booking service, not a payment we collect for the Artist. It is part of the Total Price, is shown to you before you pay, and includes GST where it applies. Clause 5 sets out when it is paid.
Balance — the remainder of the Total Price (Total Price minus the Booking Fee), paid by you directly to the Artist.
3. Our role — we are a marketplace, not the provider
3.1 We operate a booking platform that connects customers with independent Artists. We do not provide makeup or hair services. Each Service is provided by the Artist, not by us.
3.2 When your booking is confirmed (see clause 5.2), a contract for the Service is formed between you and the Artist. Our contract with you is limited to providing the booking, payment, and related platform services described in these terms.
3.3 Artists are independent contractors. They are not our employees, partners, or agents, and we do not control how they perform the Service.
3.4 What "ID-checked" means. Where an Artist's profile shows "ID-checked", the Artist's identity document was checked through our payment provider at the time of the check. We do not check criminal history, qualifications, licences, skill, or the products an Artist uses. An ID check is not a promise about an Artist or the Artist's Service. You decide whether an Artist is right for you.
4. Accounts
4.1 You must provide accurate account and contact details and keep them up to date. You are responsible for activity under your account.
4.2 We may suspend or close an account that is used in breach of these terms or for fraudulent, abusive, or unlawful activity.
5. Booking a service
5.1 A booking is made in four steps:
(a) You send a request. You select an Artist and Service, choose a date and the time you need to be ready by, and enter the location the Artist will travel to.
(b) The Artist replies. The Artist accepts your request or suggests a different time, in either case with the time they will start and finish.
(c) You reply. You accept that time, suggest another, or cancel the request. If you suggest another time, the Artist can accept it or suggest a different one.
(d) You pay. Once you have accepted a time, we send you a link to pay the Booking Fee.
5.1A Some Artists take instant bookings. When you book one of them there is no request or reply step: you pay the Booking Fee when you make the booking.
5.2 Sending a request, and the Artist replying to it, do not confirm a booking. A booking is confirmed only once your Booking Fee payment succeeds. Until then the date is not held for you.
5.2A If nobody replies. While a request is waiting on a reply we may send reminders. If the Artist hasn't replied within 24 hours, we may release your request and show you other Artists who can do it. If you don't accept an offered time within 24 hours, or don't pay within 24 hours of accepting it, the request closes.
5.3 Prices, availability, and Service details are set by each Artist and shown on their listing. We are not responsible for an Artist's pricing or descriptions, but we will help resolve obvious errors where we can.
5.4 Once a booking is confirmed you can message your Artist in the app. From 2 days before the booking, we release the Artist's contact details so you can finalise arrangements (timing, access, the Balance, and any specific requirements). See clause 12.
6. Payments and fees
6.1 You pay the Booking Fee once you have accepted your Artist's time, through the payment link we send you (or, for an Artist who takes instant bookings, when you make the booking — see clause 5.1A). These secure the Artist and the date and pay for our booking service. Payments are processed by our payment provider (Stripe); we do not store your full card details.
6.2 The Balance is paid by you directly to the Artist, on the day or as otherwise arranged with the Artist. We are not party to, and do not process, the Balance payment.
6.2A Payment disputes are between you and the Artist. Any dispute about the Balance or any other amount paid or owed between you and the Artist, in either direction, is solely a matter for you and the Artist to resolve. We are not liable or responsible for it, and we are not required to assist or to take any action about it.
6.3 The Booking Fee is quoted in Australian dollars and includes GST where applicable.
6.4 By paying the Booking Fee you authorise us to charge it to your chosen payment method.
7. The Booking Fee is non-refundable
7.1 The Booking Fee is non-refundable, except where these terms expressly say otherwise (see clause 9, Artist cancellation) or where a refund is required under the Australian Consumer Law.
7.2 The Booking Fee is payment for securing the Artist and the date and for the booking service we provide — a service that is substantially performed once your booking is confirmed. It is a genuine reflection of the value of holding a slot the Artist can no longer offer to someone else, and of our costs in providing the booking. It is not a penalty.
7.3 Credit for genuine extenuating circumstances. While the Booking Fee is non-refundable, we understand life happens. If you need to cancel because of a genuine extenuating circumstance (for example a medical emergency, serious illness, or bereavement), you can contact us and we may, at our reasonable discretion, apply the value of your Booking Fee as a credit toward a future booking. This is a goodwill measure, is offered case by case, may require reasonable evidence, and does not affect any right to a refund you have under the Australian Consumer Law.
8. If you cancel or change your booking
8.1 You can cancel a confirmed booking through the Platform. Because the Booking Fee secured the Artist and the date, it is not refunded to you when you cancel (but see clause 7.3 — we may offer a credit toward a future booking in genuine extenuating circumstances).
8.2 Where the Booking Fee goes: we retain the Booking Fee in full. It covers the cost of providing the booking service and of holding a slot the Artist could no longer offer to someone else. You are not charged anything additional when you cancel — nothing further is taken beyond the Booking Fee you already paid to confirm the booking.
8.3 Changes (date, time, or location): we can't guarantee an Artist's availability for a new date or time. Reschedule requests are subject to the Artist's agreement. If a change can't be accommodated and you don't proceed, clause 8.1–8.2 (cancellation) applies.
8.4 Late notice and the day itself: the cancellation treatment above applies regardless of how much notice you give, unless the Artist agrees otherwise. We encourage you to give as much notice as possible.
8.5 Before your booking is confirmed: until you pay the Booking Fee, you can cancel your request through the Platform. Nothing has been paid at that point, so there is nothing to refund.
9. If the Artist cancels
9.1 If an Artist cancels a confirmed booking, we will refund your Booking Fee in full.
9.2 We will also use reasonable efforts to find you a suitable replacement Artist for the same date, so you are not out of pocket for a booking the Artist could not honour.
9.3 We are not liable for any further loss arising from an Artist's cancellation beyond the refunds in this clause, except to the extent the Australian Consumer Law requires otherwise (see clause 13).
10. No-shows, lateness, and access
10.1 You must provide the Artist with safe, lawful access to the agreed location at the agreed time, including reasonable parking or access information where relevant. Parking is not included for mobile services — please arrange parking for the Artist, or reimburse the Artist's reasonable parking costs, on the day.
10.2 If you are not available, the location is inaccessible, or the Artist cannot reasonably perform the Service through no fault of theirs, the booking may be treated as a customer cancellation under clause 8.
10.3 If the Artist does not attend and does not provide the Service, clause 9 (Artist cancellation) applies.
11. The Service, health and safety
11.1 The Artist is responsible for performing the Service with due care and skill.
11.2 Health and allergies: makeup and hair products can cause reactions in some people. Raise any allergies, sensitivities, skin conditions, or specific product concerns directly with your Artist before the Service, and ask for a patch test if you are unsure. We do not provide medical or cosmetic advice and are not responsible for reactions to products used by an Artist.
11.3 You must give the Artist accurate information relevant to the Service (for example, known allergies).
12. Contact details and dealing off-platform
12.1 After a booking is confirmed, you can message your Artist through Glamr.'s in-app messaging. Contact details (phone and email) are released only from 2 days before the booking. Until then, please keep communication in the app — it lets us support you and keep a clear record if anything changes.
12.2 To keep everyone safe, in-app messages are automatically screened and may be redacted, stored, and reviewed. Please don't use the messaging to swap contact details early or to arrange a booking off the Platform.
12.3 If you arrange services with an Artist entirely outside the Platform, those arrangements are between you and the Artist and these terms (including our support, refunds, and dispute help) do not apply to them.
13. Liability
13.1 Australian Consumer Law. Our services come with guarantees that cannot be excluded under the ACL. Nothing in these terms excludes, restricts, or modifies those guarantees or any other right you have that cannot lawfully be excluded.
13.2 No liability. To the maximum extent permitted by law, in no event shall we be liable for any direct or indirect loss, damage, cost or expense arising from or connected with your use of the Platform, any booking, or any Service.
13.3 The Service is the Artist's. The Service is provided by the Artist, not by us. To the maximum extent permitted by law, we will not be liable for any and all injuries, illnesses, allergic or other reactions, damage to property, or other loss related to a Service or to products used or supplied by an Artist, or for any act or omission of an Artist. Any claim about a Service is between you and the Artist.
13.4 Release. To the maximum extent permitted by law, you release and hold harmless Glamr and its officers and directors from any claim arising from a Service or from a dispute between you and an Artist.
13.5 Where liability cannot be excluded. If we are liable despite clauses 13.2 to 13.4, for example under a consumer guarantee that cannot be excluded, our liability is limited, where the law allows, to re-supplying the booking service or refunding the Booking Fee for the affected booking.
13.6 Your indemnity. To the maximum extent permitted by law, you indemnify Glamr against any claim, loss or cost arising from your own acts or omissions, or from your breach of these terms or of the law, in connection with a booking.
14. Reviews and content
14.1 You may be invited to review an Artist after a completed booking. Reviews must be honest, based on your own experience, and must not be defamatory, misleading, offensive, or unlawful.
14.2 By posting a review or other content you grant us a non-exclusive, royalty-free licence to display and use it in connection with operating and promoting the Platform. We may remove content that breaches these terms.
15. Privacy
15.1 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as set out in our Privacy Policy at /privacy. By booking, you consent to us sharing the information needed to fulfil your booking with the relevant Artist (such as your name, contact details, location, and booking details).
16. Complaints and disputes
16.1 Disputes with your Artist are solely between you and the Artist. This includes any dispute about the Service, its outcome, any injury or loss, and any payment between you, in either direction. You and the Artist are solely responsible for resolving it, and for any liability that arises from it.
16.2 We are not liable or responsible for any such dispute, and we are not required to assist, mediate, decide, compensate or take any other action. If we choose to help, that is at our discretion, does not make us responsible, and we may stop at any time.
16.3 Questions about your Booking Fee or your account can be sent to hello@glamr.com.au. Clauses 7 to 9 set out when a Booking Fee is refunded.
17. General
17.1 If any part of these terms is found to be unenforceable, the rest continues to apply.
17.2 These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.
17.3 Questions about these terms: hello@glamr.com.au.
17.4 We may transfer our rights and obligations under these terms to a related entity or to a company that takes over the Glamr business (for example, when the business is incorporated). If that happens we will tell you, and it does not change your booking, your Artist, the price or your rights.
End of Customer Terms and Conditions — Glamr.